Shipping policy
Last updated: August 2026
Every Johnny Booth order is handled with care from the moment it's placed. This page explains how we process, dispatch and deliver orders, so you know exactly what to expect — and if something goes wrong at any stage, we're here to help.
Where we ship
We currently ship to addresses within the United States only. We don't offer international shipping at this time, but hope to expand in the future.
Shipping cost
We charge a flat rate of $4.99 USD on all orders, regardless of order size or weight. This rate applies to all delivery addresses within the continental United States.
Delivery summary
| Detail | Timeframe |
|---|---|
| Order cut-off time | 5:00 PM EST (Monday to Friday) |
| Order processing | 1–2 business days (Monday to Friday) |
| Transit time | 3–8 business days (Monday to Friday) |
| Estimated total | 4–10 business days from order date |
| Carrier | USPS |
Orders placed after 5:00 PM EST or on weekends and public holidays begin processing on the next available business day.
Order processing
Once your order is received, we begin preparing it for dispatch — typically within 1–2 business days. You'll receive a confirmation email as soon as your order ships, including your tracking information. During busy periods such as sales or launches, processing may take slightly longer; we'll always keep you informed if there's an unexpected delay.
Tracking your order
Once dispatched, you'll receive an email with your USPS tracking number, which you can use on the USPS website any time. If you haven't received a tracking email within 3 business days of ordering, check your spam folder first — and if it's not there, email customercare@johnnybooth.com and we'll look into it for you.
Lost or stolen packages
If tracking shows your order as delivered but you haven't received it, check with neighbors and any safe-drop spots around your property first — carriers sometimes tuck parcels away. If it can't be located, contact USPS directly to file a missing package claim; we'll support you through that process wherever we can. Reach us at customercare@johnnybooth.com and we'll do our best to help resolve it.
Incorrect delivery address
Please make sure the delivery address entered at checkout is accurate and complete — Johnny Booth isn't liable for non-delivery caused by an incorrect or incomplete address. If an order comes back to us due to an address error, we'll refund the items but not the original shipping fee, and you're welcome to reorder with the correct address.
Address changes
Need to change your delivery address after ordering? Email customercare@johnnybooth.com as soon as possible with your order number. We'll do our best to update it before dispatch, but can't guarantee changes once processing has begun, and can't redirect parcels once they're with the carrier.
Delivery delays
We work hard to meet every estimated window, but occasionally delays happen that are outside our control — carrier disruptions, severe weather, or high-volume periods. Johnny Booth isn't responsible for carrier delays after dispatch, but if your order is significantly overdue, contact us and we'll investigate on your behalf.
Contact us
Email: customercare@johnnybooth.com
Business hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Address: 463 Eagle Street, Brooklyn, NY 11206